Privacy Policy

Privacy Policy for Idetec Ltd

Last updated and effective date: 30th October 2023

Idetec Ltd, a company registered in England and Wales (referred to as “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, www.idetec.co.uk (referred to as the “Site”).

1. Information We Collect

We may collect basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to transact business with you, on behalf of the company you work for, as our customer.  We will only use such Personal Information for the purposes of providing information which you have requested, fulfilling business transactions, or for other purposes set out in this Privacy Notice.

We may collect the following information:

• Name.
• Job title.
• Company or organisation.
• Contact information including email address and telephone number(s).
• Demographic information such as postal code, preferences and interests.
• Language spoken.
• Other information relevant to customer surveys and/or offers.
• Information required to provide access to the Site such as IP addresses, device information, browser type, and browsing behavior on the Site.
• Information pertinent to fulfilling business transactions on a customer’s behalf.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Site.
• To communicate with you, respond to your enquiries, and provide customer support.
• To send you promotional materials or updates about our products and services, with your consent.
• Improvement of our products and services.
• For internal record keeping.
• To comply with legal obligations.

We may use your information for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, then you have the right to object in certain circumstances (see the section headed "Your rights” below).

3. Disclosure of Information

We may share your information in the following circumstances:

• With employees, agents, and/or professional advisors for legitimate business reasons.
• With service providers who assist in the Site operations.
• To comply with legal obligations or protect our rights.
• In connection with the sale, merger, or acquisition of all or part of our company.
• With your consent, to other parties or for purposes disclosed at the time of data collection.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: When you provide your explicit consent.
• Contractual Necessity: To fulfill a contract with you.
• Legitimate Interests: When we have a legitimate interest in processing your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about your use of the Site. You can manage your preferences regarding these technologies through your browser settings.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws.

7. Your Rights

You have the following rights concerning your personal information:

• Access, Correction and Deletion: You can access, correct and delete your personal information where this facility may be available on the Site. 
• You can request us to access, correct and delete your personal information via email sent to help@idetec.co.uk. We will use reasonable efforts to contact you regarding your request. To update or delete your Personal Information or correct an inaccuracy, we may ask you to verify your identity and cooperate with us in our effort.
• Opt-Out: You can opt out of receiving promotional emails.

8. Data Security

We employ reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

9. Changes to this Policy

We may update this Privacy Policy. When we do, we will revise the “Last updated” date at the top of the policy. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at help@idetec.co.uk.

By using our Site, you consent to the practices described in this Privacy Policy.